Privacy Policy
Last Updated: October 19, 2025
Speech & Mind Hub, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Data Controller:
Speech & Mind Hub, LLC
San Francisco, CA, United States
Contact: info@speechandmind.com
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Register for our services or programs
- Schedule a coaching session or consultation
- Sign up for our newsletter or mailing list
- Contact us via email or phone
- Make a payment for our services
This information may include:
- First and last name
- Email address
- Phone number
- Payment information (processed securely through Stripe)
- Company name and job title (optional)
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing actions, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Date and time of visits
We collect this information through:
- Google Analytics: To understand how visitors use our website and improve user experience
- Cookies: Small data files stored on your device
- MailerLite: Our email marketing platform that tracks email opens and clicks
- Calendly: Our scheduling tool that manages appointment bookings
- Eventbrite: Our event registration platform
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process your transactions and send transaction confirmations
- Schedule and conduct coaching sessions, workshops, and training programs
- Send you email communications, including newsletters, program updates, and promotional materials
- Respond to your inquiries and provide customer support
- Improve our website and services
- Analyze usage trends and preferences
- Comply with legal obligations
- Prevent fraud and ensure security
Lawful Basis for Processing (EU/EEA Users):
Our lawful bases for processing personal information include:
- Performance of a contract (providing coaching and training services)
- Legitimate interests (business operations and communication)
- Consent (email marketing, which you may withdraw at any time)
- Compliance with legal obligations
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
Service Providers
We share information with third-party service providers who perform services on our behalf:
- Stripe: Payment processing
- MailerLite: Email marketing
- Calendly: Appointment scheduling
- Zoom: Virtual session delivery
- Eventbrite: Event registration and management
- Google Analytics: Website analytics
These service providers are contractually obligated to use your information only to provide services to us and are required to protect your information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
When you first visit our site, a cookie consent banner allows you to accept or manage cookies in accordance with applicable laws such as the GDPR, ePrivacy Directive, and CCPA.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Marketing Cookies: Used to track visitors across websites and display relevant advertisements
You can manage your cookie preferences through the cookie consent banner that appears when you first visit our website.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and share
- Request deletion of your personal information
- Opt-out of the sale of your personal information (we do not sell personal information)
- Non-discrimination for exercising your rights
EU/EEA Residents (GDPR)
If you are located in the European Union or European Economic Area, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us at info@speechandmind.com. We will respond to your request within 30 days.
Email Communications
You may opt out of receiving promotional emails from us by:
- Clicking the “unsubscribe” link at the bottom of any marketing email
- Contacting us at info@speechandmind.com
Please note that even if you opt out of promotional emails, we may still send you transactional emails related to your services or account.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by law.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Data Storage and International Transfers
Our data is primarily stored on secure servers located in the United States through our service providers (Stripe, MailerLite, Calendly, Zoom, Eventbrite, and Google). For international users, your information may be transferred to the U.S. or other jurisdictions where our service providers operate.
By using our website from outside the United States, you acknowledge and consent that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy and applicable laws.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
Automated Decision-Making and Do Not Track
We do not use automated decision-making or profiling that produces legal or similarly significant effects. We do not currently respond to browser “Do Not Track” signals, but you can manage cookies and tracking through your browser settings and our cookie consent banner.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Speech & Mind Hub, LLC
San Francisco, CA, United States
Email: info@speechandmind.com
Consent
By using our website and services, you consent to this Privacy Policy and agree to its terms.